We understand that you might have some questions regarding your purchase.

Hopefully we are able to help you with the next questions and answers. In case you have some other questions, don’t hesitate to contact us at hi@woodtrolley.com. You can ask for Oscar or Nadia.

Question What are the Payment methods ?
AnswerWe offer a broad range of payment methods. Besides transferring your purchase manually with your personal bank account we offer the most secure payment methods online:

Creditcard Mastercard / Visa

Bancontact / Mister

èM! Payment

Question Do you ship internationally?
AnswerYes, we happily ship internationally via DHL. For more information concerning shipping and full tariffs you can browse to the website of DHL
Question How long will it take before I receive my order?
AnswerWhen placed an order online, we strive to get your purchase at your home as soon as possible. As all products are handmade it will take a couple of days to create your Woodtrolley. We will inform you about the deliver day and time.
Question I would like to receive my order as quick as possible, what is the best procedure?
AnswerSend a mail to hi@woodtrolley.com In case you can’t wait to receive you Woodtrolley. We will do our best to create your Woodtrolley as soon as possible!
Question How do I return or exchange my product(s)?
AnswerTo return a product simply contact us at hi@woodtrolley.com. Please quote your order number and explain the reason for the exchange and we will be delighted to help.
Question Can I return my products at all times?
AnswerIf you are not satisfied with your purchase, you can return or exchange your purchased items within 14 days of your delivery date. Please send us an email to hi@woodtrolley.com with your reason so we can help you out. After this period, the purchase is considered final.
Question What is the guarantee on a Woodtrolley?
AnswerWe offer 2 years of guarantee on our products.